Neat is an expense-tracking and document-management solution.Important: The Neat mobile app requires an active Neat cloud subscription.Part of the Neat experience, the Neat mobile app allows you to capture items such as receipts, business cards, documents, and other files using your smartphone’s built-in camera. Additionally, you can use the app to manage and access any item you’ve stored in your Neat cloud account. GoreTexJoe, First 8 years were great-last 3 are awfulI hate to write bad reviews, but Neat continues to frustrate me since they forced me off my Mac-based software platform into their cloud-based one. So many features we're deprecated so this common platform could be forced out on us. I just survived the buggy, lethargic application processing all my receipts for tax season, learning that I have to close and reopen the app after processing every 20 or so receipts or the whole dang thing would freeze up. Each receipt took 4-5 times as long as I could process them on Mac-based app. When I tried to export to excel in CSV or Excel format to do my tax reports, the whole thing just locked up again.
![](/uploads/1/2/6/5/126555657/322194803.png)
Neat (formerly Neat Works) is a powerful scanning and digital filing system that enables you to scan and organize receipts, business cards, and documents. Unlike other scanning software, Neat Works for Mac uses patented technology to identify and extract the important information from your paper—and automatically organizes it for you in a digital filing cabinet.
All I could do was use the built in sales tax report, but that only had a very small set of fields. Then I tried to use the mobile app to show a sales person a receipt, but the app just kept crashing whenever I tried to display the receipt. What an utter disappointment and embarrassment. Does Neat even test their app or web-based application at a scale people actually use it? It would appear that they do. I hope that Neat has some sort of update coming out soon that addresses some of these stability issues and starts reintroducing do some of the deprecated features. Paper receipts piling up, Great when it worksI subscribed to Neat to keep our papers manageable when we traveled for 8 months.
Having the scan was wonderful. I recommended the program to independent contractors who needed to keep records. The past two months I am getting an error message that I chose the wrong file (actually I appreciated having it go to inbox neat mobile). I am not allowed to select a file before scanning and its a challenge to select one after scanning. The inbox neat mobile is NOT a choice.
![Neat Neat](/uploads/1/2/6/5/126555657/352419435.png)
Today after updating the app it crashed when selecting the final destination folder as a second choice for inbox folder. Currently I am over a month behind, receipts are piling up and there are 12 scans that are hung up as “processing” for several weeks. I am unable to delete them after making a pdf and resending the info via email. I want this to work, but reaching my limits of patience. It seems they are using their tech support to create modifications over corrections for their customers.
Alexmarkzag, You don’t need itI have been using neat for about 10 year. It always had a very poor 3d party customer support, but I was able to manage our relationship somehow. My major issue was that while I used the application I accumulated too much tax related documents.
With exclusive cloud application there is no way to keep the organized back up on your hard drive. Neat says that all the documents remain on your hard drive, but they cheat. The documents and recipes are not organized without the software. Therefore if you start using neat cloud you become their slave.
This is the reason that I have decided to quite Neat after 10 years of relationship. Also, just couldn’t tolerate their poor 3d party customer support any more.
They have been trying to fix my issue with sync for 3!!!! I mean I couldn’t work on my computer for 3!!! Watching them fixing the issue.
![Neat Software 4.1 For Mac Disk Image Neat Software 4.1 For Mac Disk Image](/uploads/1/2/6/5/126555657/904655177.png)
And suddenly the person working on the issue could be pulled way for several hours. Don’t need this soft and this service!!! The idea was great however.
![](/uploads/1/2/6/5/126555657/322194803.png)